Frequently Asked Questions
Need help with something? Here are our most frequently asked questions.
Frequently Asked Questions
Everything you need to know about booking and travelling with us. Didn’t find your answer? Contact our support team.
You can easily book online through our website or contact us directly via phone or email. Simply choose your preferred destination, vehicle type, and travel date our team will confirm your booking and send all details instantly by email.
Yes. Every Mason & Green journey is tailored to your preferences. Whether you’d like to adjust timing, add stops, or include specific destinations, our travel specialists will create a personalised itinerary that suits your needs.
We provide a range of premium vehicles, including executive sedans, luxury SUVs, and spacious vans. All vehicles are chauffeur-driven, air-conditioned, and maintained to the highest standards for your comfort and safety.
We recommend booking at least 8 hours in advance, especially for airport transfers or bespoke tours. Early booking helps us secure your preferred vehicle and ensure everything is arranged perfectly for your journey.
Billing FAQ's
Everything you need to know about booking and travelling with us. Didn’t find your answer? Contact our support team.
We accept all major credit and debit cards through secure online payment. For corporate clients or bespoke bookings, invoice payment can also be arranged.
Yes. We use trusted, encrypted payment gateways to ensure that all transactions and personal data remain fully secure and confidential.
Yes, bookings can be changed or cancelled within the notice period stated in your confirmation email. Please contact our team directly for assistance with adjustments or refunds.
Absolutely. Once your booking is confirmed, you’ll receive an instant confirmation email with all your travel details, including route, vehicle type, and chauffeur contact information.
Testimonials
What Our Clients Say
Our guests inspire us to go beyond expectations. Every journey we plan reflects our commitment to luxury, comfort, and unforgettable memories across London and beyond.
"Mason & Green Tours made our trip truly seamless. From the elegant car to the knowledgeable guide, every detail was flawless."
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We’re Here to Make Your Journey Effortless